Assistant Manager
Salary: $30,000 (Based Upon Experience)
PURPOSE: To assure a safe, friendly clean, and fun atmosphere by providing quality leadership, organization, and coaching, for the highest levels of guest and team satisfaction and enjoyment.
BASIC FUNCTION:
Responsible for assisting manager with assigned tasks and manager on duty activities.
Responsibilities
- 1. Perform nightly closing duties by ensuring facility is clean and secure, and accounting for all shift transactions according to Galaxy Fun Park standards.
- 2. Assume overall management responsibility during (manager on duty) shifts and in the GM’s absence.
- 3. To ensure that the Galaxy Fun Park standards and service culture are not compromised for any reason.
- 4. Respond, resolve and follow up guest problems, injuries and accidents through telephone contact in an efficient manner, and document results.
- 5. Delegate and follow-up on cleaning and safety duties throughout the day and night shifts to ensure clean and safe playing conditions.
- 6. Handle misconduct of guests and/or team members and take appropriate action. This includes all codes of conduct and policies written in the Galaxy Fun Park handbook.
- 7. Responsible for party, field trip, groups, and corporation and large group bookings and information requests and follow-up.
- 8. Monitor ongoing safety systems and programs for guests and staff while maintaining safe operating conditions of all play equipment.
- 9. Perform other related managerial duties as assigned.
- 10. Respond to request for continual development, training or support of other teammates.
Skills:
- Communication skills
(oral and Written)
Customer Service skills
People skills Math Aptitude
Organization skills
Reading Skills
Professionalism Project management
Time Management
Computer Literacy
Education/Training: Associate Degree or Equivalent Experience
Experience: Minimum 1-year prior management
Positions Reports to: General Manager